Panduan Bertelepon Dalam Bahasa Inggris (Bagian II)

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By: Hotben Lingga

Bab III: Menyatakan Seseorang Tidak ada

Perhatikan percakapan di bawah ini:

Anda : Electronic City. Good afternoon.
(Electronic City. Selamat sore)
Penelepon : Can I speak to Mr Makole, please?
(Bisa tolong bicara dengan Pak Makole?)
Anda : I’m sorry, but Mr Makole is in a meeting.
Can I take a message?
(Maaf, tetapi Pak Makole sedang rapat. Ada pesan?)
Penelepon : No, it’s all right. What time will he be free?
(Tidak, gak apa apa. Kapan dia tidak sibuk?)
Anda : At 3 o’clock.
(Jam 3)
Penelepon : Could you tell him I called. It’s Mr Rony.
Tolong beritahu dia saya menelepon. Ini Pak Rony)
Anda : Certainly.
(Ya)
Penelepon : Thanks very much. Goodbye.
Terima-kasih banyak. Da da
Anda : Goodbye.
(Da da)

Catatan: Kata certainly berarti Ya dan merupakan jawaban yang sangat ramah.

Sekarang perhatikan Pola-pola untuk menyatakan seseorang sedang tidak berada di tempat.

Anda menerima telepon, sedang orang yang dicari tidak ada

Anda katakan:

I’m sorry Mr. Makole’s away on business at the moment.
(Maaf Pak Makole sedang pergi ada urusan sekarang)
I’m afraid Miss Runi’s on a business trip at present
(Saya rasa Nona Runi sedang pergi ada urusan sekarang)
I’m terribly sorry the Manager’s in Singapore right now
(Saya sangat menyesal Manajer sedang berada di Singapura sekarang)
Oh, what a pity (Aduh, sayang sekali):
he’s out of town just now (dia Keluar kota barusan)
she’s not in (dia tidak ada)
Tommy’s not in the office (Tommy tidak ada di kantor)
my husband’s out/ at lunch/ at work/ just gone out (Suami saya Keluar/Sedang makan siang/Sedang bekerja/sibuk/Barusan keluar)

Penelepon

Oh, when will he be back? (Oh, kapan dia akan kembali?)
Do you know when she’ll be in? (Anda tahu kapan dia akan ada?)

Anda menjawab

He said he’d be back next week (Dia bilang dia akan kembali minggu depan)
I think he’ll be back tomorrow ((Saya rasa dia akan kembali
besok)
She should be back this afternoon (Dia seharusnya kembali Sore ini)
He’ll probably be back at 4 o’clock (Dia mungkin kembali pada jam 4)
She’ll be back at 5.00 p.m (Dia akan kembali pada jam 5 sore)
He’s expected on Friday/ on 27th February/ on July 23/ in an hour/ before long ((Dia akan kembali pada hari Jumat/ tanggal 27 Februari/ Tanggal 23 Juli/ Dalam sejam/ Tidak lama lagi)

He won’t be long (Dia tidak akan lama)
She comes in at 8.00 (Dia akan datang jam 8)
Can anybody else help you? (Apa orang lain bisa menolong Anda?)

Penelepon

Yes, may I speak with his assistant’? (Ya, boleh saya bicara dengan asistennya?)

Untuk menanyakan pesan yang ingin disampaikan kepada penelepon, Anda mengatakan:

Can I take a message? (Ada pesan yang dapat saya sampaikan?)
May I take a message? (Ada pesan?)
Would you like to leave a message? (Anda ingin meninggalkan pesan?)
Can I ask her to call you? (Bisa saya memintanya menelepon Anda?)
Can I give him a message? (Boleh saya sampaikan pesan padanya?)

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Penelepon

No, thank you. I’ll call back later. (Tidak, terima-kasih. Saya akan meneleponnya kembali nanti)
Yes, would you let him know that I called? This is Togi. (Ya, bisa tolong beritahu dia bahwa saya menelepon. Ini Togi)

Anda menjawab:

Of course, can I have your name and number, please?
(Tentu, Boleh saya tahu nama dan nomer telepon Anda?)
Certainly, where can he contact you?
(Tentu, Di mana dia bisa menghubungi Anda?)
Yes, what number are you calling from?
(Ya, Berapa nomor telepon Anda?)
Yes, we already have your number. (Ya, kami sudah memiliki nomor telepon Anda)

Penelepon:

This is Maria Irwanti, and my number’s 420 72 77.
(Ini Maria Irwanti, dan nomor telepon saya 4207277

Anda menjawab:

Good. I’ll ask her to phone you as soon as she comes in.
(Baik. Saya akan memintanya menelepon Anda begitu dia datang)
Thank you. I’ll give him the message. (Terima-kasih. Saya akan sampaikan padanya pesan itu)
Right. I’ll ask him to call you as soon as he’s in. (Baik. Saya akan memintanya menelepon Anda ketika dia ada)
Right. I’ll let him know when he comes in. (Baik. Saya akan memberitahunya bila dia datang)

Kisi-kisi

Orang yang Anda telepon tidak ada

Anda mendengar

I’m sorry she’s just gone out. (Maaf, Dia baru saja keluar)
I’m sorry, he’s out of town.(Maaf, dia keluar kota)

Anda katakan:

Can you give me some idea when he’ll be back?
(Bisa kasi gambaran kapan dia akan kembali?)
Dou know what time she’ll be back?
(Anda tahu jam berapa dia akan kembali?)
Could you tell me when he’ll be in?
(Bisa beritahu saya kapan dia akan ada?)

Oh, what a pity. When will she be back?
(Aduh, sayang sekali. Kapan dia akan kembali?)
Oh, I see. (O, begitu)
– When do you expect him back? (Menurut kamu kapan dia akan kembali?)
-What time do you think he’ll be in? (Menurutmu jam berapa dia akan ada?)
-Do you know how long he’ll be? (Anda tahu berapa lama dia akan datang?)
-Do you know when she’ll be in? (Anda tahu kapan dia akan ada?)

Anda mendengar:

He said he’d be back next week (Dia bilang dia akan kembali minggu depan)
She should be back tomorrow (Dia seharusnya kembali besok)
Can anybody else help you? (Apa orang lain bisa membantu Anda?)

Anda katakan:

No, thank you; I’ll call back later. (Tidak, terima-kasih. Saya akan meneleponnya kembali nanti)
No, thanks, it’s not urgent. (Tidak, terima-kasih. Ini tidak mendesak)

Yes, can I speak to his secretary please? (Ya, bisa saya berbicara dengan sekretarisnya?)
Yes, may I speak with his assistant? (Ya, boleh saya berbicara dengan asistennya?)

Untuk meninggalkan pesan

Anda mendengar:

Can I take a message? (Apa ada pesan?)

Anda katakan:

No, thank you.
(Tidak, terima-kasih)
No, thanks.
(Tidak, terima-kasih) I’ll call back later. It’s not urgent.
(Saya akan menelepon kembali nanti. Ini tidak mendesak)

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Yes, could he call me back? This is Hotguan Lingga. It’s urgent.
(Ya, apa dia bisa menelepon saya balik? Ini Hotguan Lingga. Mendesak)
Yes, could you ask him to call me back? This is Cut Raudhah and my number’s 532 76 89.
(Ya, tolong suruh dia menelepon saya balik. Ini Cut Raudhah dan nomor telepon saya adalah 5327689)
Would you let him know that I called? This is Togi.
(Tolong beritahu dia bahwa saya menelepon. Ini Togi.)
Could you tell him the garage called?
(Bisa tolong beritahu dia bengkel tadi menelepon?)
Would you tell him that the Petrosea contract has been signed?
(Tolong beritahu dia bahwa Kontrak Petrosea telah ditandatangani)

Latihan Percakapan

(R = Receiver; C = Caller)

1
R: Good morning. Lingga & Company.
C: Good morning. Can I speak to Mr Lingga, please?
R: I’m sorry, Mr Lingga’s away on business at present.
C: Oh, when will he be back?
R: He should be hack on 28th July. Can anybody else help you?
C: No, thank you. I’ll call back later.

2
R: Good afternoon. Mega Dreams.
C: Good afternoon, May I speak to Mr Togi, please?
R: I’m afraid Mr Togi’s in Jakarta at the moment.
C: Could you tell me when he’ll be back?
R: He’ll be back next week. May I take a message?
C: Yes, could he call me back as soon as possible?
R: Of course. May I have your name and number please?
C: My name is Dian Arini and my number’s 858 34 32.
R: Thank you. 858 34 32. I’ll give Mr Togi the message.
C: Thanks very much.
R: You’re welcome.

3
R: Good morning. Lippo Cikarang.
C: Good morning. I’d like to speak to the Sales Manager, please.
R: One moment, please. I’ll see if he’s in . . . . Hello, I’m sorry the Sales
Manager’s away on a business trip. Can somebody else help you?
C: Yes, can I speak to his assistant?
R: Certainly, I’ll put you through.

4
R: Good morning. Mega Dream Agency.
C: Good morning. May I speak to Mrs Farhah, please?
R: One moment, please . . . I’m sorry Mrs Farha’s not in the office at the moment. May I take a message?
C: No, thank you. What time do you think she’ll be in?
R: She said she’d be in at 3.00 this afternoon.
C: Oh, I’ll call back later. Thank you.

5
R: Good afternoon. Raja Bintang Co.
C: Hello. Could I speak to Mr Edward, please?
R: Hold the line please. I’ll see if he’s in . . . . Hello. I’m sorry, Mr Edward’s out at present. Can I take a message or will you call back?
C: Oh, what a pity. When do you think he’ll be in?
R: He said he’d be back in an hour.
C: Oh. Could you ask him to call me back as soon as possible?
R: Of course. Can I take your name and number, please?
C: This is his son, Daniel. Could you ask him to call me at 708 32 32? I’ll be at that number until 6.00 p.m.
R: Very well. I’ll give Mr Edward the message as soon as he returns. Goodbye.

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6
R: Hello. 391 23 23.
C: Hello. This is Mulia Lingga. Is Jerry in please?
R: Oh, what a pity. Jerry’s just gone out.
C: Oh, I see. Do you know how long he’ll be?
R: He should be back in an hour. Can I get him to call you?
C: Yes. Could he call me back? I’ll be at 622 89 65 all day.
R: Of course, I’ll ask him to phone you as soon as he comes in.

7
R: Hansens 72 57. Joshua Darmawan here.
C: Hello Joshua. “This is Johanes Makole speaking. Is your father there?
R: Not at the moment. He’s out playing golf.
C: Do you know what time he’ll be back?
R: Yes, he said he’d e back at 5.30.
C: Would you let him know I called?
R: Of course. I’ll give him the message when he comes in Mr Makole.
C: Thanks Joshua. Goodbye.

8
R: Hello. Rini Winata speaking.
C: Good afternoon Mrs. Winata. Is Mr Winata in please?
R: I’m terribly sorry. My husband’s not in just now. Can I give him a message’?
C: Yes. Would you tell him his car is ready? This is Millenium Garage.
R: Oh, yes. He should be back before long. I’ll give him the message.

Catatan:

1. Untuk menulis pesan dari penelepon, ada empat unsur yang biasnya disebut:

– Nama orang yang diberi pesan.
– Tanggal.
– Waktu menerima pesan.
– Isi pesan
– Nama orang yang menerima pesan.

2. Kita dapat menggunakan singkatan untuk nama orang (penelepon, penerima atau siapapun) asal nama itu sudah lazim dikenal atau familiar. Contoh: CR (Cut Raudhah)
Akan tetapi, sebaiknya nama penelepon disebutkan secara secara lengkap.

3. Tahun biasanya tidak perlu disebutkan dalam formulir pesan yang menyatakan tanggal.

4. Sebaiknya penerima pesan menuliskan no telepon penelepon, kecuali kalau kita menganggap si penerima pesan sudah mengenal atau familiar dengan si penelepon atau tidak ada permintaan untuk menelepon balik.

Contoh formulis pesan: A

Message for : HDL
Date : 7/2
Time : 10.35 a.m.
Message : Please call Mr Makole of Electronic City
475 34 23 a.s.a.p. URGENT.
Taken by : CR

Catatan: a.s.a.p. merupakan singkatan dari ‘as soon as possible'(Secepat mungkin)

B
Message for : Dian Arini
Date : November 23
Time : 9.00 a.m.
Message : Please call your husband at home before 12.00.
Taken by : Reyni Wantania

C

Message for : Mr Togi Lingga
Date : 17th July
Time : 3.30 p.m.
Message : Mr Joshua Darmawan of Kratatau Ltd called to say he will be a little late for the meeting this afternoon. He apologized for the inconvenience and suggested you start the meeting without him.
Taken by : Ivan Parapat

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